I believe that we sometimes present a vastly different quote from our competitors for a number of reasons.
First and foremost, our business is based upon a foundation of being completely honest with our customers, providing levels of work quality and customer service second to none, at a fair and reasonable price point, and then relying on repeat and referral business from our satisfied customers. This has been the cornerstone of our shop since the day our doors first opened in 2005 and is based upon ensuring undivided customer satisfaction.
What this creates has a tendency to create however, is a very upfront and ‘to the point’ approach to quoting and dealing with our customers. Many of our competitors thrive on the “quote them low, charge them high” system of sales, which ensures high volume but a lack of repeat business due to customers feeling like they have had the wool pulled over their eyes as such. When we do our estimations and quoting, we believe in quoting out for the most realistic scenario, and depending on the job, perhaps even including an extra margin for unforeseeables, which can be an unfortunate part of the performance automotive industry. We would rather provide our potential customers with a realistic estimation of costs based upon countless years of experience at the top of this industry, and be able to deliver a completed job at a final total potentially sub-quote value, than to deliver an invoice to a customer who is potentially not prepared for the final total due to less than honest estimating or “sales” tactics.
It is this attitude that I believe is evident quite clearly when dealing with customers either in person, on the phone or via email – that we wish to ensure that absolutely all information is provided and all questions asked and answered as part of the estimation process.
We are also firm believers in ensuring reliability in our customers cars, and will happily advise potential customers that perhaps one should delay their booking slightly so as to ensure the appropriate funds are available to ensure no corners are cut or parts left out in an attempt to cost cut to book a job – corner cutting is what leads to faults, and faults lead to unsatisfied customers – which is the opposite of what we as a company are trying to achieve – building fast, reliable cars for our satisfied customer. There are many times where a competitors quote can be easily matched or beaten, however, our experience suggests that what has been offered is far from an intelligent or honest estimation – one based more in securing the job than ensuring a satisfied customer.
If one does ever find one of our quotes or price points vastly different from a competitor, please ensure you let us know so we can have the opportunity to explain all the relevant facts. At the end of the day, we are here to provide a service our customers – and if a customer only wants / can only afford to do it an alternative method, then that is absolutely fine and we will complete the job to the same exacting standards as any other, even with a price beating quote – but with the peace of mind knowing that all information was presented and open for discussion before a single spanner has been turned.
We hope you as our customers appreciate our ‘nothing to hide’ honest approach based upon trying to ensure amazing results and can only hope to receive your honest opinion and feedback in return – before, during, and after a job has been booked / completed.