ECC Warranty

In today’s modern age of performance vehicles, it is a very well-known fact that aftermarket modifications can greatly enhance the performance of your vehicle. However, in doing so you may be unknowingly voiding your manufacturer’s factory warranty. In speaking with all customers, suppliers, and dealerships on a regular basis, I believe this is perhaps the biggest grey area to linger over our industry, and certainly one of the most misunderstood topics when it comes to modifying performance vehicles. As the technology continues to evolve, the risks with modifying are getting greater and greater also, and making sure you understand what does and doesnt void things is crucial.

Firstly, let’s revisit exactly what our manufacturer warranty is. A manufacturer warranty is setup by the manufacturer at the time of purchase to protect the consumer from a potentially faulty product or good/s, and a guarantee will be made from the manufacturer that their product will perform defect free for a certain period of time assuming certain conditions are met. Assuming these conditions are met, the onus is upon the manufacturer to rectify any issues that may occur during the warranty period.

All sounds simple enough, right?

Where things become tricky in the world of performance vehicles and aftermarket modifications, is that technically, most aftermarket modifications are in some way, modifying the original product beyond the point where the manufacturer still retains liability to warrant their product. Why? Because simply, the product is no longer the same product originally tested by the manufacturer, or sold to you.

What makes things even more confusing is that whilst it is very common practice for dealerships to tell you that the fitment of ANY aftermarket components or servicing your vehicle anywhere other than the dealership will immediately void your warranty, this is simply not true. The Australian Automotive Aftermarket Association outlines that your statutory rights determine that, should a failure occur, the onus is actually upon the dealer / manufacturer to prove that aftermarket part has caused the failure – not the other way around.

Clear as mud?

Totally confused?

Don’t worry – you are not alone.

Here at East Coast Customs, we have paired with Integrity Warranties to be able to offer a bespoke Performance Warranty Program – designed to take all the risk, confusion, and conjecture out of the modification process and offer our customers 100% peace of mind. After years of extensive experience in modifying performance vehicles, and working hand in hand with dealerships and manufacturers, our limited driveline warranty program has been developed to guarantee years of stress free motoring, with an assurance that should a problem develop with your vehicle, regardless of said modifications, that you are going to be covered.

The East Coast Customs x Integrity Performance Warranty Program, provides you with an additional warranty protection coverage with limits ranging all the way up to market value of the vehicle – for up to 3 years, to repair any parts or components that may have failed as a result of an East Coast Customs fitted modification or upgrade, or also potentially unforeseen mechanical failures.

This warranty program is separate from your original manufacturer program, and should your manufacturer deny a warranty claim on the basis of one of our modifications, you can rest assured that your vehicle will be sufficiently covered by our program.

So what exactly is covered by the East Coast Customs Performance Warranty Program?

  • ENGINE AND VALVE TRAIN COMPONENTS including the engine block, crankshaft, pistons, piston rings, crankshaft and camshaft bearings, cylinders, camshaft, valve springs, and connecting rods.
  • GEARBOX AND TRANSMISSION including all internal lubricated parts.
  • DRIVESHAFT AND UNIVERSAL JOINTS only
  • DIFFERENTIAL internal lubricated parts only.
  • ENGINE MANAGEMENT SYSTEMS and related electrical components

For more information, or for terms and conditions, please feel free to contact us anytime.