- In this contract, East Coast Customs (Aus) Pty Ltd is referred to as ‘We’, ‘Us’ and ‘Our’, we refer to you (our client) as ‘You’ or ‘You
- If you accept our proposal, you also accept these terms and conditions.
- We pride ourselves on providing a clear proposal, and having realistic discussions about expectations and costs, however, due to the scope of custom works and vehicle modifications, changes to costs or works may be required. Once you have accepted our proposal, we will not vary the price unless the details / complexity of the project change, or stated otherwise.
Examples of such changes include (but are not limited to) instances where:
a) You decide at a later date that you would like additional works to be carried out.
b) Your vehicles current mechanical conditions do not meet safety standards and additional works are required to be performed to bring ensure reliability and performance.
c) We are unable to access or complete certain works due to unforeseen components fitted to the vehicles for which we could not reasonably anticipate.
d) You have not been able to provide us with the appropriate timeframes as agreed with you to carry out the proposed works.
e) An out of scope pre-inspection is required due to other circumstances.
f) Additional works are required other than stated on our proposal due to reasons. For example – rusted or broken components, unusual wear and tear, differences between models, extra complexity arisen more than could be expected etc.
4. Where those changes require us to complete additional works, or to reschedule our staff at late notice, we also reserve the right to charge additional amounts to recoup our direct and in-direct costs.
5. We will not charge you for any problems caused by an act of God, a strike, lock-out, industrial action, fire, flood, storm or other event beyond reasonable control of either party. You cannot hold us liable for any of these occurrences either.
6. You agree to pay us a 50% deposit, or the total cost of materials, whichever is greater, upfront and prior to final booking confirmation and agreed installation.
7. You agree to pay us the balance on completion of the works being carried out.
8. In line with the Disposal of Uncollected Goods Act (1967), all products remain our property until the final payment is made. If you fail to pay the balance in full, or to collect your vehicle within 3 months of date of invoice, we have the right to withhold your vehicle and / or take possession of our property.
9. We may cancel this contract at any time by doing so in writing. If we do, we must return to you any monies you have paid, unless the “non-refundable” deposit has been discussed prior.. We shall not however be liable for any loss or damage arising from cancellation.
a) A re-stocking fee of 25% will be applicable where goods have already been and need to be returned.
b) Items that have been purchased for repair are non- refundable. If the item does not rectify the fault, payment of the total contract value is required.
10. All materials supplied by us will be of high quality, and are subject to manufacturer warranty conditions.
11. Where you are supplying materials for us to install, it is required that they meet reasonable standards and expectations for us to be able to ensure the quality of our work. NO WARRANTY will be provided on any work completed using parts / components supplied by the customer.
12. Works will be performed by us in line with current Australian Standards, and the Code of Practice. Certain works may be completed for race or off-road use only if authorized by the customer.
13. No works will be completed that may put any of our staff under any undue risk or danger. This includes test driving of vehicles under dangerous conditions or speeds.
14. Where subcontractors are required to complete your project, additional charges may apply. (No allowance has been made for this).
15. Unless otherwise stated, works will be completed in normal business hours (please refer to ECC website for current opening hours).
16. Whilst all efforts to ensure accurate timeframes and deadline are met, due to the complexity of custom works provided, we are only able to provide an approximate finish time.
17. Due to timeframes and scope / nature of some custom works, we may be required to test drive your vehicle outside of normal business hours. If this is the case, you will be sent a separate authorisation form.
18. If a customer’s vehicle is not paid for in full and collected within the 7 day period, we reserve the right to charge an undercover storage fee @ $22 per day until vehicle is paid for and collected.
19. Any old / 2nd hand parts removed from the vehicle must be collected within 7 days of the vehicle being collected; otherwise goods will be disposed of, or become the property of East Coast Customs.
20. Vehicles on our premises are stored and driven at owner’s risk. This includes all damages, regardless of liability. If a claim is required, this will be dealt with via the customer’s insurance policy; if the vehicle is uninsured, it is the responsibility of the customer to make this known to East Coast Customs.
21. By dropping your vehicle off to East Coast Customs, you agree that our team has the right to photograph and / or film your vehicle, and full permission to use such content for social media and marketing purposes. If you do not wish this to happen, you must inform us officially in writing.
22. We have the right to disconnect any dash cams / other recording devices fitted to vehicles whilst under the care of East Coast Customs.
23. If your vehicle requires dyno testing, it must be noted that this procedure will push your vehicle to its mechanical limits. It is your responsibility to ensure that the vehicle is in good working order and capable of handling the stresses incurred when your car’s limits are reached. Not including blatant negligence, we are in no way responsible for ANY damage to your vehicle incurred before, during, or after your vehicle has been tuned or tested on the dyno, and your signature is acknowledgement of the risks of custom dyno tuning performance vehicles.
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ECC Warranty
Our warranty period commences from the date of invoice payment and is covered by a 3 month period.
In the event of a problem or dispute, you must inform us of any issues within 3 months of job completion. In this situation, we must also be given fair and ample opportunity to rectify the issues for you before the involvement of any 3rd party; otherwise no claim may be made against East Coast Customs.
If you find a defect in our workmanship, and you report the defect to us within the warranty period, we will either replace or remedy (at our discretion) the workmanship. Where the product carries a “parts only” warranty a labour charge may be applicable (at our discretion).
The basic rule of thumb here is that if we do not receive a warranty on the component, we are unable to pass a warranty on to you. There is NO warranty provided on race / performance engines.
This warranty will NOT apply where;
a) You have not paid all monies owing to us; or
b) An accident or act of God causes damage; or
c) You do not properly maintain the product we installed; or
d) Components are exposed to substances or conditions for which they were not designed; or
e) You use the products or installation in a way we have not quoted for; or
f) Someone else repairs, alters or overhauls our installation.
g) You raise or report a defect to us outside of the 3 month period.
For further warranty protection, please speak to us about official driveline warranty protection plans.
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I have read & understood the above terms and conditions, and authorize East Coast Customs (Aus) Pty Ltd to carry out the work detailed on this job car.